The only time someone is there is when guest make arrangements before hand. This location is an outpost used for storage of equipment for tours that are scheduled prior. I am sorry for your experience.There is a bit of misunderstanding of our business. Will definitely try out some kind of kayak tour next time we travel to Tybee and was disappointed this one didn't work out. Granted we did not have a reservation and if she would have just said we needed a reservation, wouldn't have felt like she just didn't want to go out on a tour or wouldn't have left with a bad feeling. We honestly would have been happy with an hour out on the kayaks but was not getting a good feeling that she was willing for anything. The lady that was there had said that her previous tour had canceled and she was just about to leave and it was too hot and not enough time for another tour as it wouldn't end until 4:30 (thought they were open until 5?). We saw kayaks under the bridge and saw on the website they were open until 5:00 so decided to stop by as it was only 1:30. My daughter and I were looking for something fun to do for a couple hours while husband and son were at The Landings for tennis. Did not go out on a tour so my review is on customer service on land.
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